Lilora
Contact
Write to support@lilora.app. Tell us which iPhone or iPad and iOS version you use and what happened; screenshots help. We answer in English or Turkish.
Common questions
Where are my plants stored?
Without an account, on this device only. Deleting the app deletes them.
If you sign in and create or join a household, its plants, care history and photos are stored online and shared with its members. Signing out removes that household's local cache from this device; it does not delete the household.
How do I delete my account?
Use Settings → Delete account. The app explains what will happen to your household before you confirm. Other members keep the shared records with former-member attribution; if you are its only member, the household is closed and its data is removed. Deleting the app alone does not delete an online account.
Why does Lilora say "check" instead of "water"?
A due check means looking at the plant and the soil. Water only when the soil needs it, then record "Watered"; if it does not, record "Checked, no water needed".
I don't get reminders.
Turn reminders on in the app (Today or Settings), then make sure notifications for Lilora are allowed in iOS Settings → Notifications. Reminders arrive in the morning on the day a check or watering reminder is due.
Can I correct a care entry?
Open the plant, tap the entry in History, then Correct this entry or Remove entry. The earlier value stays visible in the history.
How do I remove a plant?
Open it and choose Archive. Archived plants keep their history and can be restored from My plants → Archived plants.
How does photo identification work?
Sign in, open Add plant or a plant without a species, and tap Identify from photo. Lilora shows a few suggestions from Pl@ntNet; nothing is saved until you choose one. You can always type the species yourself for free. Your first 3 identifications are free. An identification is used only when it returns suggestions; no match, errors and timeouts are free, and trying the same photo again is never charged twice.
How do I get more identifications?
Settings → Identifications offers a pack of 10 identifications and the Lilora Plus monthly subscription with 30 identifications each month. Prices are shown by the App Store in your currency. Monthly identifications end with that month and don't carry over.
I bought identifications on another device or reinstalled the app.
Sign in to the same Lilora account, then tap Settings → Identifications → Restore purchases. Purchases belong to the Lilora account that made them.
How do I cancel Lilora Plus or ask for a refund?
Tap Manage subscription in Settings → Identifications, or open your App Store account settings. Refunds are handled by Apple at reportaproblem.apple.com.